Store Policies & FAQ
We are available Monday - Friday 9:30 am to 6:00 pm pacific by phone or email. Please contact us at :
By Mail :
124 Las Tunas Drive
Arcadia, CA 91007
CrystalLEDLight.com will only use your information for orders, customer support, deliveries, and notifications of discounts and promotions. Your information will never be shared, sold, or traded with anyone else. Your information is stored in a world class secure server hosted by shopify, all pages on CrystalLEDLight.com are https secured and encrypted. All checkout pages use SSL (Secure Socket Layer) encryption for transmission of all financial data.
Your information is stored in a world class secure server hosted by shopify, all pages on CrystalLEDLight.com are https secured and encrypted. All checkout pages use SSL (Secure Socket Layer) encryption for transmission of all financial data.
It is the Customer’s responsibility to ensure all information is accurate at the time of order submission. Customers who place orders by phone must review their receipt for accuracy within 1 day.
Shipping Pricing & Lead Times
Most orders will leave our warehouse within 2-5 business days. In most cases, your order will ship within 2 business days. If your order has not shipped within 5 business days, please contact our store.
Shipping lighting fixtures can be expensive, and we will do our best to absorb the cost for you.
Our Shipping Cost:
Over $75 : Free
0-10 lbs : $7.35
10-25 lbs: $9.99
25+ lbs: $14.99
Items shipped via UPS / FedEx Oversize are not eligible for free shipping and free return shipping. Items shipped via freight are not eligible for free shippings and returns. Freight shipment means curbside delivery, any additional services such as transferring item inside home will require additional charge and must be requested at time of order.
Order Cancellation Policy
Please call our showroom at (626) 574-8882 or use the contact form found here: https://crystal-led-light.myshopify.com/pages/contact-us for all order cancellations request. Please include your name and order number when filling out the contact form.
We try to ship every order as fast as possible. We do not charge for order cancellations. Orders that have been shipped are not eligible for cancellation and returns will be subject per our return policy.
Orders that were shipped directly from the manufacturer will have their refund held until we receive order cancellation confirmation from the manufacturer.
You have 30 days from the date of purchase to request a return and refund of your purchase. Please call our showroom or use the contact page to submit your return request. All returns will need prior authorization from us in order to receive a refund.
The following items are non- returnable :
- Custom Made Items
- Clearance and open box items
- Items that have been used, installed, or in unsellable condition without original packaging
- Items with return authorization
Most items will not have a restocking fee. However, a 25% restocking fees will apply on the following items: Troy, Corbett, and Hudson Valley brand items. Items that cost over $1000, and items ordered in quantities of 4 or more.
Please include all original materials and packing in your return. Buyer is responsible for all shipment cost, including orders that eligible for our free shipping promotion.
Refund will be the order amount less shipping cost and any restocking fee if applicable.
Defective Items and Broken Items
Items that arrive broken or defective will be replaced at no cost to the buyer. It is the buyer’s responsibility to inspect all shipments immediately. Do not accept orders that arrive with damage boxes or packaging. It is the buyers responsibility to notify us of any defects within 30 days.
*Photos are required for defective item claims.
If you received the wrong item
In the event that you received an incorrect item, we will issue pick up, and send out the correct item.
Disclaimers and Site Terms
CrystalLEDLight.com does not guarantee that all information on the site is reliable, complete, accurate, or correct at all times. CrystalLEDLight.com has over 30,000 products, and human error does occur from time to time. In the event of discrepancy, CrystalLEDLight.com reserves the right to cancel your order. CrystalLEDLight.com is reserves the right to correct any errors, and update any information at any given time.